San Mateo County Dental Society (CA)

Peer Review / Mediation

Peer Review addresses disputes regarding quality and/or appropriateness of dental treatment provided by a member dentist of the San Mateo County Dental Society (SMCDS).  Complaints must be received in writing and are evaluated thoroughly by a committee of member dentist volunteers.

 

Criteria for Case Acceptance

 

  • The dentist against whom the complaint is made must be an SMCDS member-
    use our Find A Dentist directory to determine whether your dentist is a member
  • The case must concern appropriateness of care and/or quality of care
  • The case must be filed within one year of discovering a problem or three years of treatment completion, whichever comes first

 

Cases Not Accepted

 

  • Complaints involving dentists who are not members of the SMCDS
  • Billing issues/fees disputes
  • Complaints of poor customer service or practice management
  • Complaints concerning staff behavior

 

For additional information regarding clinical Peer Review complaints, contact:

California Dental Association (CDA)

http://www.cda.org/

800.232.7645

 

For complaints against dentists who are not members of the SMCDS, contact:

Dental Board of California

2005 Evergreen Street, Suite 1550 
Sacramento, CA 95815
877.729.7789 (Toll Free)
916.263.2300 (Direct)

http://www.dbc.ca.gov/

 

Ethics addresses disputes about non-clinical actions (or inaction) of a member dentist and/or dental office staff of a member dentist. Complaints must be received in writing and are evaluated by a committee of member dentist volunteers.

 

The Ethics Committee cannot address fee disputes or other issues that cannot be clearly documented. For these kinds of issues (and if you have already tried speaking with both your dentist and your insurance company), please contact the Health Rights Hotline at 916. 551.2100

 

For more information regarding Ethics complaints contact:

the SMCDS office at 650.637.1121 or etta@smcds.com